From SolutionMap to Real-World Transformation: AI, Orchestration, and the Future of Procurement

What happens when one of the world’s leading technology services companies decides to rethink procurement transformation?

In this on-demand webinar, ORO Labs, Spend Matters, and Kyndryl explore how orchestration is helping enterprises simplify fragmented procurement processes, improve stakeholder experiences, and prepare for the future of agentic AI.

Ben Shanahan, Leader of Procurement Transformation at Kyndryl — a global technology leader with deep expertise in AI, cloud, cybersecurity, and digital transformation — shares how they orchestrated procurement workflows across SAP Ariba, Workday, ServiceNow, OneTrust, and other enterprise systems while supporting thousands of active sourcing projects globally.

For organizations pursuing AI transformation, Kyndryl’s approach stands out for another reason: they didn’t just deploy orchestration. Ben explains how his team created a flexible foundation that allows Kyndryl to build and deploy its own AI agents while remaining within a governed, orchestrated procurement framework.

This resulted in rapid adoption, improved visibility, stronger cross-functional collaboration, and a scalable operational model built for continuous transformation.

What You’ll Learn

• Why do fragmented procurement processes become even harder when AI is layered on top?
• How did Ben Shanahan and the Kyndryl team connect SAP Ariba, Workday, OneTrust, ServiceNow, and other platforms into a unified procurement experience?
• What does “one front door” for procurement actually look like in practice?
• How can organizations build their own AI agents while maintaining governance and process control?
• Why are leading procurement teams using orchestration as the operational foundation for agentic AI?
• What lessons did Kyndryl learn while driving adoption across thousands of employees and cross-functional stakeholders?
• How can procurement teams identify bottlenecks, reduce cycle times, and improve compliance without ripping and replacing existing systems?

Featured Speakers

Pierre Mitchell Chief Research Officer, Spend Matters / The Hackett Group
Ben Shanahan Leader, Procurement Transformation, Kyndryl
Chris Vesey Innovation & Value Mapping, ORO Labs

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